Frequently asked questions about My Account
Having trouble logging into your account? Below you will find instructions on how to regain access to your account and policy information.
1. I've forgotten my username and/or password. How can I access my account?
You can easily retrieve your username and/or password by going to the My Account Login Page and clicking the "Forgot Username or Password/Pin" link. You will then be prompted to answer questions to validate your identity and will able to retrieve your username and/or password. If you forgot your username, it will be displayed immediately. If you forgot your password, you will be emailed a temporary password that will allow you to log in and reset your password.
2. I tried to access my account with my policy number, but I was told that I have no active
policies at this time. I don't think that's true. What should I do?
Contact us by email or phone at 1-800-982-9491, Monday–Friday from 8 a.m. to 6 p.m. ET, to confirm coverage or begin a new policy if you need to reactivate coverage.
3. I've forgotten the answers to my security questions. What should I do?
Please contact us by phone at 1-800-982-9491, Monday–Friday from 8 a.m. to 6 p.m. ET, to get assistance from one of our customer service representatives.
4. I entered my email as my username and I get an error message saying my username and password combination is not valid. What should I do?
Your username is the email address we have on file. You may have recently changed your email address and therefore we do not have your updated email address in our system. Please log in using your original email address, and once you are logged in, you can update your email address by selecting "View/Change My Personal Information". If you cannot recall which email address we have on file, you can click "Forgot Username or Password/Pin", to immediately retrieve your username.