Healthcare Professional Claim Reports
In addition to being the largest provider of professional liability insurance coverage to healthcare professionals, HPSO is a leading provider of risk management information.
Through the analysis of actual claims, HPSO hopes to provide healthcare professionals with the knowledge needed to reduce their liability exposure while improving client outcomes.
In collaboration with CNA, HPSO and its sister organization NSO, have developed claim reports for counselors, pharmacists, physical therapists, nurses and nurse practitioners. Use the links below to view a PDF of the most recent reports.
Understanding Counselor Liability Risk
This report provides statistical data on professional liability claims, deposition/record request claims, license protection defense claims, and selected samples from the HPSO 2013 Qualitative Counselor Work Profile Survey.
Highlights of the report include:
Professional Liability Claims: More than $14 million was paid in indemnity and expenses for professional liability claims on behalf of counselors during the 10-year study period. Though the frequency of professional liability claims among counselors was low, the severity was high, with the average cost of an indemnity and expense payment totaling $176,712.
Deposition Assistance & Record Request Claims: Counselors who worked with clients in matters relating to child custody, divorce and child abuse were the most likely to receive a subpoena for a deposition. The majority of record requests involved child custody matters. The average paid expense for a deposition was $1,766 and $2,198 for a record request.
License Protection Defense Claims: More than half of paid license protection defense claims against counselors resulted in no action by the licensing board. More than thirty percent of board actions resulted in probation, suspension, continuing education, a letter of reprimand or a letter of caution, while more than six percent resulted in the end of the counselor's career.
Counselor Work Profile Survey: Among the findings of the survey was that the majority of counselors who experience professional liability or licensing protection claims rely solely on handwritten medical records, while counselors who had not experienced a claim relied on electronic records or a combination of handwritten and electronic records.
HPSO 2013 Qualitative Counselor Work Profile Survey
This report includes the complete results from the HPSO 2013 Qualitative Counselor Work Profile Survey. Selected highlights from the survey are included in Understanding Counselor Liability Risk.
The survey compares counselors who reported having a professional liability or licensing protection claim with those who had not experienced a claim. More than 50 topics are surveyed, including: age, gender, education, years experience, documentation method and patients seen per day.
Counselor Risk Control Self-Assessment Checklist
This checklist is designed to help assist counselors evaluate risk exposures associated with their current practice. Included are steps to take if you believe you may be involved in a legal matter related to your practice.
The checklist is included in Understanding Counselor Liability Risk and is provided here as a separate document for those wishing to print it out for their use.
2013 Pharmacist Liability: A Ten-year Analysis
This three-part report covers professional liability claims, license protection claims and selected samples from the HPSO 2012 Qualitative Pharmacist Work Profile Survey.
Highlights of the report include:
- Professional Liability Claims: More than $14 million was paid in indemnity and expenses for professional liability claims on behalf of pharmacists during the 10-year study period. Analysis revealed that professional liability claims were most likely to involve allegations that the pharmacist dispensed the wrong drug or wrong dose. Overdose was the most common patient injury for pharmacist closed claims.
- License Protection Claims: Seventy percent of paid license protection defense claims resulted in monitoring, education or the issuing of a caution to the pharmacist, while three percent of the licensing boards' decisions ended the pharmacists' career.
- Pharmacist Work Profile Survey: Ninety percent of survey respondents who experienced a professional liability claim had been in practice for at least 11 years, which substantiates the idea that the likelihood of experiencing a claim increases with the number of years in practice.
HPSO 2012 Qualitative Pharmacist Work Profile Survey
This report includes the complete results from the HPSO 2012 Qualitative Pharmacist Work Profile Survey. The survey compares pharmacists who reported having a professional liability claim with those who have not on a variety of subjects such as: age, gender, education, years experience, bar-coding usage, assistance in the pharmacy and the use of robotics/automation.
Risk Control Self-Assessment Checklist for Pharmacists
The checklist is designed to assist pharmacists (and other pharmacy professionals where appropriate) in evaluating and modifying their current customs and practices in order to enhance their risk awareness and safety practices.
The checklist is included in 2013 Pharmacist Liability: 2013 Pharmacist Liability: A Ten-year Analysis and is provided here as a separate document for those wishing to print it out for their use.
Use the links below to read previous physical therapist, nurse and nurse practitioner claim reports and supporting documentation.
Physical Therapy Liability 2001 - 2010 (Full Report)
Physical Therapy Liability 2001 - 2010 (Summary)
HPSO 2011 Qualitative Physical Therapist & Physical Therapist Assistant Work Profile Survey
Risk Control Self-Assessment Checklist for Physical Therapists
Physical Therapy Claims Study: An Analysis of Professional Liability Claims and Risk Management Recommendations 1993 - 2006
Understanding Nurse Liability, 2006-2010: A Three-Part Approach
NSO 2011 Qualitative Nurse Work Profile Survey
Risk Control Self-Assessment Checklist for Nurses
Nurse Claims Study: An Analysis of Claims with Risk Management Recommendations 1997-2007
Nurse Practitioner 2012 Liability Update: A Three-part Approach
NSO 2012 Qualitative Nurse Practitioner Work Profile Survey
Risk Control Self-Assessment Checklist for Nurses Practitioners
Understanding Nurse Practitioner Liability: Claims Analysis 1998-2008, Risk Control Strategies and Highlights of the 2009 NSO Survey
NSO 2009 Nurse Practitioner Survey
Nurse Practitioner Claims Study 1994-2004