Customer Service


Service your account online - Through HPSO's "My Account", you can view your policy details, make a payment, request proof of insurance, change your address, report an incident, change your username/password, update your contact information, change your e-billing preference* and update your employer information*. This is a free service from HPSO.
*Available for individual professional liability insurance policy holders only.

Frequently Asked Questions - If you have a question about your policy, you may find your answer here.

Claims Guide - Everything you'll need to know about reporting and handling claims.

Initial Incident Report - Report your claim, or even your suspicion of a claim, using this simple form.

Your Certificate of Insurance - If you've ever wondered about all the coverage parts on your certificate of insurance, this section is for you.

Sample of your Professional Liability Insurance Policy - Read a specimen copy of the policy booklets, including the endorsements applicable to your state.

Subscribe to e-Billing - Receive your next renewal billing notice and Certificate of Insurance via e-mail.

Resource Page - Links to professional sites of interest.

Glossary of Insurance Terms - Here you'll find important insurance definitions related to your policy.

Continuing Education - HPSO is dedicated to educating healthcare professionals about malpractice risks. We have continuing education courses for Physical Therapists, Counselors and Pharmacists. This series will enhance your understanding of malpractice risks and give you ways to reduce the legal and emotional costs you could experience if you're sued for malpractice.

Convention schedule - View upcoming conventions.

Register for Email Newsletters - Register to receive our email newsletters with information on Risk Management topics.

Commitment to Consumer Choice - Fill out this form if you no longer wish to receive postal mail from HPSO.