Newsletters for Healthcare Business

Feature Article: Health literacy: A good business decision

On Monday morning, your upbeat mood turns sour when you hear that a family wants to sue one of your employees-and the facility you own. An injured client claims he wasn't told how to properly avoid aggravating his injury. Your employee remembers explaining how to care for the injury, giving the client a handout, and hearing the client say "no" when she asked, "Do you have any questions?" What happened in this situation?

Feature Article: Are you prepared for an office medical emergency?

It's 10:30 a.m. and the office is filled with clients. Suddenly, Mr. Smith grabs his chest and falls to the floor. Would your staff know what to do?

Feature Article: Crucial conversations for improved staff performance

The Joint Commission announced in 2009 that rude language and hostile behavior pose serious threats to patient safety and quality of care. The Silence Kills study, conducted by VitalSmarts and the American Association of Critical-Care Nurses, reveals that more than three-fourths of caregivers regularly work with doctors or nurses who are condescending, insulting, or rude.

• Infection Control and Prevention Programs Make Safety Contagious